First thing you should check is your internet connection. Sometimes, files take time to upload if you're experiencing slow or unstable internet connection.
To find out if this is the cause of the issue, there are a couple of websites that can help you find out. You can try http://www.speedtest.net and press "Begin Test".
If your internet connection is not the issue, please report this to Screener Support by emailing us support@screener.digital or calling us using any of these numbers:
Australia + 61 3 8899 7525
CHINA +852 5808 4044
Europe +31 85 888 2180
UK +44 151 329 0282
USA +1 408 898 4669
The expected load time with a good internet connection should be no longer than 5 minutes.