We can help you out the following ways:
Help Knowledge Base / Self-Help
There are a few ways to use Self Help.
1. Search Bar
To use search bar, type in a few keywords on the topic or question you have. Articles will appear based on the relevance or match of the keywords you have entered.
2. Articles by Category
Click through the 3 main categories to find articles that can help you out. The articles are structured in a similar fashion to your experience with Screener.
Each article includes step by step instructions supported by image screencaps, videos, tips and links to other useful resources. Articles are updated regularly.
If you can't find the answer you're after then you can always contact us.
Getting Help – Online
You can contact us via the request form and we'll be in touch as soon as possible.
Please ensure you provide us as much information as possible, this will assist us to resolve your issue quicker. Suitable information to include:
– Link to the page
– Screencaps
– Internet browser (i.e. Internet Explorer 10 or Google Chrome)
– Description of problem / how did it occur / error message (if available)
– What have you done to try to resolve it?
Getting Help – In Person
If you prefer to talk to us, then please call:
+61 3 8899 7525 (during AEST business hours)
+61 8 7100 1477 (to record a message and request callback).
We are based in Melbourne, Australia and operate between 8:30am to 5:30pm AEST daily.